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|6. Organizational and workplace cultu= re issues (Statistical Office of the Republic of Slovenia)||Statistical Office of the Republic = of Slovenia||8. Attachments and links (Stati= stical Office of the Republic of Slovenia)|
Participation in pilot projects enables less experienced employe= es to gain the experience necessary for independent work. Due to the simila= rity of the statistical process, it is very important for the IT personnel = in SORS to gain experience from other statistical offices, which is ensured= through participation in expert conferences and bilateral cooperation with= foreign offices.
Metadata usage in production tools has shown many opportunities = but also a lot of new challenges.
In 2009 within total quality management priorities will cover:- activities to promote the cooperation of enterprises in data reportin= g;
- concern for the consistent monitoring and analysis of response bu= rden;
- implementation of the process of standardising questionnaires = in statistical surveys;
- preparation of documentation on the consiste= ncy and coherence of statistical data from various surveys;
- preparat= ion of internal rules and procedures on revisions of published statistical = data;
- establishing internal rules and procedures for keeping documen= tation for the time series breaks.
Great attention will be focused on the preparation of internal m= ethodological manuals (i.e. textbooks, handbooks, presentations, etc.) for = individual parts of the statistical process.
By providing the necessary technical and expert support for esta= blishing statistical methodology, SORS attempts to increase interest in imp= lementing the quality standards of the European Statistical System among au= thorised producers of national statistics. This will cover also the formula= tion of methodological explanations and a release calendar. At the same tim= e a short course is being planned on imputing missing values, data editing = in statistical surveys, on sampling methods and data dissemination.
SORS has been building a new metadata driven system during the l= ast few years. This information system is designed in a highly flexible and= scalable way, based on modern technological approach (SOA), to assure easy= adaptation to future changes, reusability of developed services and furthe= r development of the SOA end electronic business at SORS. Relevant actors (= users) were engaged in testing in early phases of project to know the new s= ystem and to be able to start use it after the end of the project in the mo= st efficient way.
6.1 Descriptions of the problems
6.1.1. Complexity of the project / relatively short time for implementat=
The new project has been very complex and ambitious. Information s= ystem covers metadata management system, entire process of flexible and met= adata driven statistical surveying, sophisticated electronic reporting syst= em, Statistical business register and special respondent's management syste= m, seasoned with heterogeneous technological platform and all kinds of inte= gration demands with specific statistic tools.
6.1.2. User specifications
Consultant did prepare technical documen= tation during analysis and design phases which has described the future inf= ormation system; however, the technical documentation in most cases was not= transparent enough for users to understand the designed system in details = before it was built. The main problem was »translation« from &r= aquo;statistical language« to »IT language« and it caused= many misunderstandings.
6.1.3 Organizational adaptation of SORS
Information system like the= newly developed, inevitable results in fundamental adaptation of organizat= ions. It should enable SORS to turn paper-centric statistical surveying int= o paperless statistical surveying - it is hard to imagine a bigger change.<= br />The organisation of data process has been under process of adapt= ation to implement the metadata driven system successfully in its processes= . Implementation of electronic reporting alone demands entirely different &= quot;service and customer-centric" organization of data collection pro= cess.
6.1.4. Organization of user testing and bug repair
User testing and= bug repair process on some modules was not organized efficiently enough an= d it did not enable to complete the user testing and bug repair phase timel= y.
6.1.5 Some recommendation for the future:
We highly recommend to pe= rform smaller projects with strong project leaderships; even smaller projec= ts need two phases: the first is the preparation of business redesign (coul= d be paper-and-pen, no prototypes yet) and the second is the translation of= redesign into IT language. The first phase is time consumming and all the = details of the data process should be described and explained.